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On 8 October 2018 CSECL's Professor Marco Loos will join an expert panel at the National Consumer Dialogue in The Hague to discuss the New Deal for Consumers proposed by the European Commission


The New Deal for Consumers' package:

Modernisation and Enforcement of Consumer Rights
The European consumer policy delivered up to now real benefits through major pieces of legislation governing passenger rights, consumer rights, unfair commercial practices and unfair contract terms. This gave to both European citizens and businesses a high level of protection and certainty, but marketplaces are changing fast. This brought the Commission to prepare a 'New Deal for Consumers'.

Consumer protection
Consumer policy challenges remain. Recent large-scale abusive practices affecting consumers across the EU, such as widespread use by banks of unfair contract terms in mortgage contracts, have undermined consumers' trust in the Single Market. It also sparked a debate about whether the EU has strong enough mechanisms in place to effectively enforce consumer protection rules and provide redress to harmed consumers.

EU for consumers
As part of this initiative, the Commission will organise throughout 2018 a series of 'Consumer Dialogues' in the Member States with a country-by-country approach, reaching outside of the Brussels' bubble. The goal of the dialogues is to explain to stakeholders and citizens what the EU is doing for them as consumers and to listen to their views on how the EU can better tackle their concerns. 

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